What is Marketing? Digital Revolution and New Breakthroughs 2024 - 2025

Marketing is more than just advertising or selling. It is like a compass that helps businesses navigate and connect products with target customers. When you understand Marketing , you will see a continuous process of creating, interacting, and creating value for customers.

1. What is Marketing?

Marketing is the management process of identifying, anticipating, and satisfying customer needs profitably. It includes activities such as market research, product development, distribution, and after-sales service.

According to Philip Kotler - the "father" of modern Marketing, Marketing is the art of creating value, communicating and distributing those values ​​to satisfy the needs of target customers, while creating profits for the business . Simply put, it not only helps businesses find customers but also helps maintain and develop relationships with them.

2. What is Marketing?

Marketing is a specialized field of study that helps students master the skills, strategies, and tools needed to manage and implement marketing activities for businesses. Studying Marketing provides knowledge from market research, consumer behavior analysis to planning and implementing marketing campaigns.

Marketing is not only about creativity, but also requires data analysis and a deep understanding of the market and target customers. Students who study this major often take courses such as:

• Market research : Understand customer tastes, trends and segments.
• Strategic Management : Planning and implementing marketing strategies.
• Communication : Use multimedia channels to reach customers.
• Brand : Build and maintain a strong brand.

3. The role of Marketing in business development

Marketing plays a core role in promoting sustainable business development. It helps businesses not only reach customers but also maintain long-term relationships with them, creating differentiation and competitive advantage.

3.1 Provide useful and valuable information to customers

Like a bridge, Marketing conveys information about products and services to customers in the most attractive and clear way. This helps customers understand your products and services, thereby building trust and creating purchasing decisions.

3.2 Enhance competitive advantage

In a crowded market, Marketing helps businesses stand out by creating a unique and effective strategy. This difference can come from the way they approach customers, how they promote their products, or creating a superior customer experience.

3.3 Nurture good customer relationships

Through Marketing , businesses can nurture sustainable relationships with customers, from after-sales customer care, to maintaining regular contact through communication channels such as email and social networks.

3.4 Flexible and timely in interacting and supporting customers

Today, marketing campaigns can be adjusted quickly based on customer feedback. This allows businesses to respond more flexibly to changing market needs.

3.5 Marketing helps businesses sell products

Without Marketing , your product or service will be "lost" among countless other competitors. Marketing is the way for businesses to introduce products to target customers, increase sales and expand market share.

3.6 Branding

A strong brand comes not only from product quality but also from systematic marketing strategies . Marketing helps build brand awareness, create positive emotions and connect customers with the business.

3.7 Help businesses grow

Thanks to Marketing , businesses can expand, reach new markets and grow sustainably. The right Marketing strategies will lead to comprehensive growth in revenue and brand.

4. What is marketing?

Marketing includes many activities related to identifying, reaching and caring for customers. Some of the main tasks of Marketing include:

• Market research : Understand the needs and wants of your target customers.
• Product Development : Ensure products meet market needs.
• Product promotion : Use media channels to promote products and services.
• Distribution : Bring products to the right customers through effective distribution channels.
• Customer care : Build and maintain good relationships with customers after sales.

5. Definition of positions in Marketing

In the field of Marketing , there are many different roles and positions, each with its own duties and responsibilities.

5.1 What is Digital Marketing?

Digital Marketing is the use of digital platforms to promote products and services. The duties of a Digital Marketer include:

• Manage online advertising campaigns on Google, Facebook, Instagram,...
• SEO and SEM for search engine optimization.
• Social Media Marketing : Manage social media channels.
• Email Marketing and Content Marketing .

5.2 What is Content Marketing?

Content Marketing is the creation and sharing of valuable content to attract and retain customers. The tasks of a Content Marketer include:

• Build blog content , articles , videos .
• Create infographics and podcasts .
• Distribute content across media channels to create customer engagement.

5.3 What does a Marketer do?

Marketers are people who research, develop and implement marketing strategies . They are responsible for analyzing the market, positioning products and adjusting strategies to achieve business goals.

5.4 What does a Marketing staff do?

Marketing staff are people who directly participate in daily marketing activities, from implementing advertising campaigns, managing social networks to measuring the effectiveness of marketing campaigns .

6. Current types of Marketing

Marketing has evolved into many different forms. The two main types today are Traditional Marketing and Digital Marketing .

6.1 Traditional Marketing

Traditional marketing uses traditional channels such as print, television, and radio to promote products. Common forms include:

• Event Marketing : Promote products through events.
• Print Marketing : Use printed publications such as flyers and catalogs.

6.2 Digital Marketing

Digital Marketing (also known as Digital Marketing ) includes online promotional activities on the Internet, with forms such as:

• SEO : Search Engine Optimization.
• SEM : Search Engine Marketing.
• Social Media Marketing : Social Media Marketing.
• Email Marketing and Affiliate Marketing .

7. Marketing Mix

Marketing Mix is ​​the combination of elements in Marketing to build a complete strategy. Marketing Mix includes models such as 4P , 4C , and 7P .

7.1 - What are the 4Ps in Marketing?

• Product : Ensure the product meets customer needs.
• Price : Reasonable price.
• Promotion : Promote products to customers.
• Place (Distribution Channel): Ensure products reach customers in the right place, at the right time.

7.2 - 4C in Marketing

The 4C model was created to replace the 4P model , focusing more on customers instead of businesses. 4C includes:

• Customer Solution : Products/services must meet the needs and desires of customers.
• Cost : This is not just the selling price but includes all the costs that customers have to pay to use the product/service.
• Convenience : Customers want products to be easy to access and use. This requires businesses to distribute through multiple channels, both traditional and online, to optimize convenience.
• Communication : Instead of simply conveying information, Communication emphasizes creating two-way interaction with customers, helping businesses understand their needs and improve products/services in the best way.

7.3 - 7P Marketing

7P is an extension of 4P , more suitable for service industries and areas related to customer experience. The three additional elements include:

• People : Employees, customers, and stakeholders all play a decisive role in the implementation and experience of Marketing . They are the ones who bring value to the product/service and reflect the brand image.
• Process : Workflows and delivery must be optimized to provide the most seamless and efficient customer experience.
• Physical Evidence: These are tangible elements that customers can see and feel such as product packaging, stores, websites, etc. This helps build trust and strengthen brand image.

8. Marketing trends in the period 2024 - 2025

Marketing is always changing and evolving with the advancement of technology and customer behavior. Here are some prominent Marketing trends for the period 2024-2025:

8.1 Digital Marketing

The rapid development of artificial intelligence (AI) and big data will continue to drive digital marketing . Businesses will use AI to personalize customer experiences, optimize digital marketing strategies , and predict consumer behavior.

8.2 Customer Experience Marketing

Customer experience will be the deciding factor for the success of marketing campaigns . Businesses must not only focus on products but also create seamless, enjoyable experiences to attract and retain customers. This can include online experiences, via mobile applications, or direct interactions with the brand.

8.3 Social Media Marketing

The continued growth of social media platforms such as TikTok, Instagram, YouTube, and others is helping Social Media Marketing become more and more dominant. Businesses will continue to optimize their social media advertising campaigns, using KOLs (Key Opinion Leaders) and influencers to increase engagement and reach potential customers.

8.4 Content Marketing

In the context of SEO becoming increasingly important, Content Marketing still holds an important position in Marketing strategies . Creating high-quality, valuable, user-friendly and search engine optimized content will help businesses increase organic traffic and build brand reputation.

8.5 Video Marketing and Livestream

Video Marketing continues to be a big trend, especially with the development of short video platforms such as TikTok, YouTube Shorts. Livestream is also increasingly popular because of its visual and highly interactive nature, helping businesses introduce products/services in a close and direct way to customers.

8.6 Interactive Marketing

Interactive marketing campaigns , such as games, surveys, and online contests, will become an effective way to capture customers’ attention. This helps create a more personal connection and increase customer engagement with the brand.

8.7 Influencer Marketing

Influencer Marketing will continue to evolve with more creative forms of collaboration. Businesses will look to partner with influencers not only to promote their products but also to create more interactive, unique, and engaging content.

8.8 Socially Oriented Marketing

Marketing campaigns related to social responsibility, such as environmental protection, sustainable development, or other social issues, will become increasingly popular. This will not only help enhance brand image but also create a stronger connection with customers.

9. Some frequently asked questions about Marketing

9.1 What to do after graduating from Marketing?

Marketing graduates can work in many different positions such as: Marketing staff , Market research specialist , Communications specialist , Brand manager , SEO specialist , Digital Marketing , Content Marketing , or even Marketing Director after gaining experience.

9.2 Do you need to be good at technology to study Marketing?

While modern marketing requires knowledge of technology such as SEO, digital advertising, or marketing automation , you don’t need to be overly technical. The important thing is to understand how to apply technical tools to improve the performance of your marketing campaigns .

9.3 Is Marketing a Potential Career?

Marketing is considered one of the most promising fields in the modern business landscape. With the continuous development of technology and consumer trends, the demand for recruiting quality Marketing experts is always high.

9.4 Which major should I study in Marketing?

Marketing- related majors like Business Administration , Communications , PR or Digital Marketing are good options. However, if you have a passion for this field, learning from practice also plays a very important role.

Conclude

Marketing is a diverse world, from building a brand to reaching potential customers, from market research to measuring effectiveness. To be successful, Marketers need to master knowledge and skills, and constantly update new trends and technologies.

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